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Shipping policy

Sweden Order & Shipping:

Our products are sent within 1-3 days with the following carriers: Postnord or DHL.

Expect 2-5 working days for deliveries in Sweden.
International orders and shipping:

Our products will be shipped within 1-3 days with the following carriers: DHL

Please wait 1-2 weeks for delivery.

Payment of additional duties and taxes may be required before your order is released from customs, depending on the delivery address.

To return your product, please send us an email at support@silkzi.com

You will have to bear your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time may vary for when your exchanged product reaches you.

If you send an item over SEK 699, you should consider using a traceable shipping service or buying shipping insurance. We do not guarantee that we will receive your returned item.

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